Assistant Manager
Operations
This position is responsible for MICE operations, working with alongside sales representative to ensure timely services to the groups that are closed, performing operations which includes communicating with end travelers for collating documents and giving out information that’s necessary, liaising with Airline & Visa consolidators, parallelly communicating with DMC’s/ Vendors to confirm on ground services and engaging in quality assurance as well as customer service.
As a custodian for building client delight, you will need to have proven planning skills, time management extreme attention to detail, cost understanding & operational excellence while operationalizing the travel groups.
You will need to be solution oriented, an effective negotiator and an excellent communicator in working with clients, supply chain vendors, as well as with a small knit internal team. The role reports to Manager-MICE.
Location: Work from office at Matunga-Mumbai (10 mins walking from Matunga stn)
Responsibilities:
Post closure of group, liaise with Hotels / DMCs, Transporters, Air & Visa consolidators, Travel Insurance and other vendors.
Blocking and Managing inventory of Hotels & Airlines
Managing operations pertaining to Foreign Exchange, Hotel Bookings/ DMC services, Ticketing, Visa, Mediclaim etc
Creating final Itineraries & presentations before departure of tour
Handle escalations & conflict
Negotiating with Vendors/suppliers to increase profitability on an acquired business
Research and develop innovative products for MICE travel itineraries
Actively build & maintain positive professional relationships with transporters, hotels, airlines and other local agencies
Identifying tour managers, handover, and briefings
Liaising with the finance for vendor payments, tracking of GOP
Maintain complete and supporting records of all MICE Agreements, Contracts, and Quotations
Submit a MICE report post travel completion to the HOD and stakeholders on all tasks completed