Account Director
Client Servicing
About the role: As a Client Service person, you are the face of Hyperlink when dealing with a client. You shall be the point of coordination between all involved in the event-client, internal teams at Hyperlink including Production, Content, Design, Finance as well as external agency partners. Right from the initial client connect, closure of a brief to the end of an event, you shall be expected to ensure top quality project management & the delivery of a seamless & enriching experience for the client.
The role requires you to service existing accounts & as well as to build network with new brands to generate business.
As a custodian for building client delight, you will need to have proven project management &
planning skills, extreme attention to detail, experiential technology understanding & ability to
communicate well both verbally & in written form while servicing the existing clients.
You will need to be solution oriented, an effective negotiator and an excellent communicator in working with clients, agency partners and supply chain vendors, as well as with a small knit internal team. The ideal candidate will be a self-starter with a passion for crafting creative experiences for brands and committed towards providing superior customer service with a high level of ownership.
You will be required to demonstrate leadership skills through building teams, driving key process metrics, creating superlative work culture, bringing strong customer focus and leading the company to exponential growth.
Responsibilities:
1. Client servicing:
• Identifying and networking to generate business from the existing accounts, achieving
profitability. Proactively following up with existing clients to get briefs for events that would
have happened in the previous years.
• Mapping needs of new brands/clients & generate business from them
• Meet the client to understand the brief and expectation on the event.
• Collaborate with the internal team-concept, design,