Kotak Mahindra Bank appoints Bhavnish Lathia as Chief of Customer Experience

by  EVENTFAQS Bureau Industry Watch | August 26, 2022 | News

Bhavnish Lathia

Kotak Mahindra Bank announced the appointment of Bhavnish Lathia, also known as Nish, as Chief of Customer Experience to spearhead the customer experience function for the Bank. In addition to this role, he will also oversee the technology of the Consumer Bank. 

Bhavnish has a global experience of twenty-five years, including eighteen years at Amazon spanning across all business functions like product management, e-commerce, marketing, engineering, and analytics with a primary focus on enhancing customer experience. Post-Amazon, he moved to Valo Health, where he worked as their Chief Product Officer responsible for engineering, machine learning, and product management.

Dipak Gupta, Joint Managing Director, Kotak Mahindra Bank said, “At Kotak, we firmly believe that strong customer relationships are crucial for our business growth, and giving customers consistently delightful experiences is our North Star. We are confident that Nish’s sharp customer focus, deep curiosity, and wealth of product, technology, and operations knowledge will be an asset to the bank as it embarks on its next phase of growth.” 

Virat Diwanji, Group President, Consumer Banking, Kotak Mahindra Bank said, “Nish is a  seasoned professional who has leveraged technology as a disruptive function and built and scaled high-performing teams. At Kotak, we expect Nish to lead a mission to transform and  create cutting edge customer experiences by leveraging technology solutions straddling all  customer touchpoints of the bank.” 

Bavnish Lathia said “I am indeed excited to be part of an organisation that keeps the customer at the core of its business. I look forward to working with my colleagues to innovate and  introduce new initiatives to make the customer experience a strategic differentiator for the  bank.”

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